Returns & Refunds

Last updated: 04 May 2025
Support: support@luxormens.com

1. Your Right to Cancel (UK Consumer Law)

Under the Consumer Contracts Regulations, you have the legal right to cancel your order within 14 days of receiving your goods without providing a reason.

To exercise this right, please email us at: support@luxormens.com

2. Return Conditions

To be eligible for a return, your item must:

  • Be unused and in its original condition

  • Include the original packaging and tags

  • Be returned within 14 days from the delivery date

Returns that do not meet these conditions may be refused.

3. Non-Returnable Items

The following items are non-returnable:

  • Underwear or swimwear (for hygiene reasons)

  • Gift cards

  • Final sale or clearance items (unless faulty)

4. Return Process

To start a return:

  1. Email us at support@luxormens.com with your order number

  2. We’ll provide return instructions and the return address

  3. Send the product back using a trackable shipping method

Note: Customers are responsible for return shipping costs unless the item is faulty or incorrect.

5. Refunds

Once we receive and inspect your return:

  • We will notify you via email of the approval or rejection

  • If approved, your refund will be processed to your original payment method within 7 working days

6. Exchanges

We currently do not offer direct exchanges.
If you wish to replace an item, please return the original and place a new order.

7. Faulty or Incorrect Items

If you receive a defective or wrong item:

  • Contact us within 7 days of delivery

  • We will cover the cost of return shipping and offer a full refund or replacement

8. Late or Missing Refunds

If your refund hasn’t arrived:

  • Check your bank account or contact your card provider

  • If still unresolved after 10 working days, contact us at support@luxormens.com

9. Contact

Questions?
📧 Email: support@luxormens.com
🕐 Response time: within 24 hours (Mon–Fri)